The following options can be added to enhance your Salesforce implementation:
Public Knowledge Package
Package includes deployment of all components necessary to offer categorized articles to your users. Custom web to case forms will allow users to submit inquires or service requests. Triggers are included for auto-responders and incoming submissions are categorized into response queues to allow proper routing and quick responses
Contest Management Package
Package includes deployment of all components necessary to support contest and sweepstakes management. Public facing entry forms securely validate and capture required fields, while internal systems store all entry related data. Winner selection and notification is made easy with dashboards and outgoing communication methods.
Administrative Maintenance Package
To eliminate the need for full time administrative staff, we offer numerous remote administrative support options. Certified administrators are on call to perform all levels of tasks ranging from adding new users to implementing custom apps, objects, record types and fields.
Please contact us for additional details about any of our option packages.